Support Information:

support@astragate.net
If you need to communicate with Support, and you do not have email or Internet access, then please either use the Support Form at http://www.astragate.net/Main/support_request_form.htm, or call AstraGate Sales.
If you are a collocation customer, you should call the private numbers that have been given to you for immediate support.  If you do not have any of the private numbers given to you, please call Sales immediately.

Depending on the service you have from us, you may also have support URLs/links that were emailed to you when you first opened your account.  Those support links are very useful in answering many common questions, including visual setup and configuration examples.

Support is 24 hours a day, and every day.
Note that support listens to Sales voice messages on regular intervals after Sales office hours.  Please make sure to leave your message slowly and clearly, especially the phone numbers.

For other contact information, please click here.

 Help with using the Control Panels/Management Pages:

Web Hosting control panel help is built in to all web hosting packages, and are accessed by a simple click of a button.  You as the web site administrator can refer to the help document that is relevant to your administrator control panel, and your site users can refer to the help document that is relevant to them.  Simply login with your username for either the Server Admin, or Site Admin, or as a User, and then click on the Help link on the Left Menu to bring up the whole Help document.  The Help on the top right corner of each page brings up help information for the specific page you are on.